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Hassle-Free Guarantee

Refund Policy

At Marinios IPTV, we want you to be completely satisfied with your service. Learn about our refund rules and eligibility criteria.

Last Updated: September 8, 2026

Money-Back Guarantee: We offer a 7-day satisfaction guarantee for all new subscription plans. If you encounter technical issues that we cannot resolve, you are eligible for a full refund.

1. Overview

We strive to ensure our customers are entirely satisfied with Marinios IPTV. Before requesting a refund, please contact our support team to help resolve any technical or setup difficulties you may be facing.

2. Eligibility for a Refund

You may be eligible for a full or partial refund under the following conditions:

  • The refund request is submitted within 7 days of your initial purchase date.
  • Our support team was unable to resolve severe technical issues preventing you from accessing the service.
  • You were double-charged due to a payment processing or billing error.
  • The service remained completely inaccessible for an extended period due to server downtime on our end.

7-Day Window: Refund requests made after 7 days from the initial purchase date are non-refundable. Please test your setup thoroughly during the first week.

3. Non-Refundable Scenarios

Refunds will not be granted under the following circumstances:

  • The 7-day money-back guarantee window has expired.
  • Your internet connection speed, ISP throttling, or local network hardware is causing buffering or streaming delays.
  • You decided to cancel simply because you changed your mind or no longer wish to use the service.
  • Violations of our Terms of Service resulted in account suspension or termination.
  • Third-party app or device incompatibility that was not verified using a trial prior to purchasing.

4. Subscriptions & Automatic Renewals

You can cancel your recurring subscription at any time prior to your next billing cycle to prevent future charges. Renewal charges are non-refundable once processed unless a technical error occurred during billing.

Note on Chargebacks: Please contact our support team directly to resolve any dispute. Opening a bank chargeback without contacting us first may result in permanent suspension of your account and blacklisting.

5. How to Request a Refund

To submit a refund request, follow these steps:

  • Send an email to support or open a customer support ticket.
  • Include your Order ID or account email address.
  • Provide a detailed description of the issue you encountered and steps you took to resolve it.

6. Processing Time

Once approved, refunds are processed back to the original payment method. Depending on your financial institution, it usually takes 5 to 10 business days for the funds to reflect in your account.

7. Contact Support

If you have questions about our Refund Policy or need technical support, please get in touch:

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